Overview

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Datadog Case Management offers a centralized place to triage, track, and remediate issues detected by Datadog and third-party integrations. After you create a case, you can assign it to a user, establishing clear lines of ownership that persist throughout the lifespan of the case.

While investigating, populate the case with graphs, logs, and other telemetry data from across Datadog and collaborate with your team members in the activity timeline. Case Management also integrates with tools like Jira, ServiceNow, PagerDuty, Slack, and Microsoft Teams—allowing you to fit Case Management solutions to your organization’s processes.

Getting started

Further Reading

Additional helpful documentation, links, and articles:

Proactively track, triage, and assign issues with Datadog Case ManagementBLOG Automate common security tasks and stay ahead of threats with Datadog Workflows and Cloud SIEMBLOG Discover, triage, and remediate sensitive data issues at scale with Sensitive Data ScannerBLOG Ensure high service availability with Datadog Service ManagementBLOG